Help Center

Frequently Asked Questions

ALL INFORMATION IS SECURE

All information is secure.

18 U.S.C. 2257 Compliance Notice

Why do you need my e-mail and phone number?

EMAIL PREFERENCES

Will I automatically start to receive emails if I place an order with LavaJoy?

What kind of emails would I receive if I subscribe to receive promotional emails?

How do I unsubscribe from the newsletter?

Can I register for an account but not sign up to receive promotional emails?

Can I switch to a different email?

I signed up but haven't received any emails, how can I be sure to get them in my inbox?

ORDERS

What forms of payment do you accept?

Do you ship discreetly? What will appear as the return address?

How will the billing/charge information appear on my bank statement?

Why haven't I received my order confirmation/dispatch e-mails?

Can I make changes to my order?

Can I cancel my order?

I placed an order for an item that looked like it was in stock, why am I now being told it is out of stock?

If my item is out of stock will it be backordered?

SHIPPING

I just placed a new order. When does my order ship?

Available shipping methods and fees.

Do you ship to PO Boxes including APO, FPO?

How do I fill out my address if I am APO/FPO?

How will you ship my APO/FPO order?

What happens if my military order gets returned to you by customs?

Do you ship to other countries?

Information on international shipping.

What happens if my international order gets returned to you by customs?

RETURNS

What is your return policy?

What if an item is defective?

Refunds/Replacements

I haven't gotten my refund yet, when should it show up on my bill?

I just took my toy out of the box and it looks kind of dusty and dirty - why?

CUSTOMER SERVICE

What is the quickest way to contact LavaJoy?

What hours is your customer service support team open?

Does LavaJoy has a store I can visit?

Can I get a mail catalogue?

How we measure.

Are these products safe for use?

Do you sell to individuals under the age of 18?