In order for a product to be considered for a return, the following criteria MUST BE met:

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Items which do not have an intact manufacturer overwrap, an intact tamper-proof seal, or some other tampering deterrent are not eligible for return.

Items which have been in the customer's possession for 14+ days are not eligible for return.

Items which do not have pristine, intact packaging are not eligible for return.

If you would like to return a sealed item:

-Please provide images of the intact seal or plastic overwrap of the item(s) you want to return. The file link is at the bottom of this page. You may attach more than 1 image.

-If a clear, color image(s) is not attached or does not come through, we will not be able to process your request.

-Items without seals or another opening deterrent are considered used once they leave our warehouse and may not be returned.

-A refund to the original form of payment will incur a 10% restocking fee.

-Accept a refund in the form of a Store Credit and receive a BONUS $5 credit to shop with and find something else you'll love!

-Choose to exchange your item and we will cover the shipping to you!

-Clearance items are not eligible for return.

-Items marked as non-returnable on the product page may not be returned, even if unopened.

-Please be advised that we do not pay for shipping on returns. For your protection, please use a traceable method of return such as UPS, FedEx or USPS Priority Mail. If the item is not received in our warehouse, we cannot issue credit for it.

-Original shipping fees (if applicable) will not be refunded.

-The RMA (Return Merchandise Authorization) number must be written on the outside of the return package.

-Please note that items that have not been authorized for return or items that have been opened or tampered with, will be disposed of as a bio-hazard and will not be refunded under any circumstances.

Return Reason *

Name *

Order Number *

Email Address *

Phone Number *

Attach Images *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-79017-file2-1_

I verify the item is unopened and that any tamper seals or plastic over wrap is fully intact.

If a credit is forthcoming, how would you like your credit processed? *

Specify item(s) you wish to exchange for:

By submitting this form you acknowledge that you understand and agree to our conditions.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Dreamgirl Peek a Boo Madame Teddy Queen Turquoise

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